KeeMed OS
01/15
KeeMed OSby

YourClinic.YourApp.YourDigitalPatientJourney.

A branded mobile app and digital patient platform built to improve patient experience, reduce operational friction, and increase retention for modern medical centers across Qatar & Bahrain.

Digitize the full patient journeyYour Clinic App·Powered by
Aligned to Qatar NHS 2024–2030Privacy-by-design (PDPPL)Telemedicine-ready
02The shift in patient expectations

Patientsnowexpectcaretobeaseasyasbanking,delivery,travelandhospitality.

The experience bar is no longer set by other clinics — it is set by the best apps your patients already use every day. They bring that expectation to your front desk.

Book from their phone

In seconds, any time — like a table or a flight.

Upload documents once

ID and insurance kept on file, never re-asked.

Manage the whole family

Children and parents under one trusted account.

Pay digitally

Card, wallet or link — no cash at the desk.

Get timely reminders

Appointments, follow-ups and renewals, on time.

Access visit info & records

Invoices, results and history, always in reach.

Message the clinic easily

One clear channel — not five scattered chats.

Receive personalized offers

Relevant packages and care, not generic blasts.

The bar for patient experience is now set outside healthcare — and patients bring it with them.

03The current clinic reality

Thepatientjourneytodayisfragmented,manualandinvisible.

Most medical centers still run on calls, chat threads and paper. Every gap is friction for the patient — and lost control for the clinic.

Phone-based booking

Reception buried in calls; slots lost to busy lines.

WhatsApp chaos

Bookings, documents and questions scattered across chats.

Missed calls & manual confirmations

Every appointment needs a human to chase and confirm.

No-shows

Empty chairs with no deposit, reminder or waitlist to recover them.

Repeated information collection

Patients re-enter the same details on every single visit.

Manual ID & insurance handling

QID and cards photographed, re-typed, mislaid.

No real family profile

Parents juggle children and dependents from one number.

Weak post-visit engagement

No follow-up, no renewal, no structured cross-sell.

Fragmented payments

Cash at the desk, manual invoices, slow collection.

04The hidden revenue leakage

Everypatientinteractioniscreatingloyaltyorleakingrevenue.

The cost of the gaps

Up to 0% of revenue leaks between visits.

0%

Typical no-show rate

0%

Packages never renewed

0%

Patients inactive within a year

Missed bookings

No-shows, no deposit

Forgotten follow-ups

Unrenewed packages

Services not cross-sold

Offers never targeted

Payments not collected upfront

Inactive patients not reactivated

Every patient interaction before, during and after the visit is either creating loyalty or leaking revenue.

05Introducing KeeMed OS by Keeways

Abrandeddigitalfrontofficeandpatient-engagementplatformbuiltforyourclinic.

Not a generic app template, and not a shared SaaS portal — a digital platform designed around your brand, your operations, your doctors and your patients.

KeeMed OSby

One connected operating system for the modern medical center — the patient app on the front, the clinic's control room behind it, and a secure, privacy-first data layer underneath.

À la carte modulesClinic-brandedOwned, not rented

Patient mobile app

Your brand, in every patient's pocket.

Admin dashboard

Bookings, payments, retention — one control room.

Doctor & staff portal

Schedules, profiles, notes and check-in.

Payment integration

Fees, deposits, packages and links — collected.

AI assistant

A concierge for patients, a co-pilot for staff.

Analytics engine

See every patient, service and dirham.

This is not a generic app. It is a digital platform your clinic owns — designed around your brand, your patients and your growth.

06The patient journey

Onecontinuousjourney,ownedbyyourclinic.

From the first search to the next rebooking — every step lives inside your branded app, connected end to end.

Discover & book

01
01

Discover the clinic

02

Select service or doctor

03

Book the appointment

04

Add a family member

Prepare & pay

02
05

Upload ID & insurance

06

Complete pre-visit form

07

Pay fee or deposit

08

Receive QR code

Visit & follow-up

03
09

Check in at reception

10

Visit the doctor

11

Receive invoice & documents

12

Rebook, package or offer

Before, during and after the visit — a single journey instead of a dozen disconnected moments.

07The clinic team journey

Lessadminpressure,morecontrol.

The front desk stops chasing calls and paperwork, and starts running the day from one calm, connected control room.

Front desk · Today

Al Noor Medical
09:00

Sara Al Mansoori

Dr. Hassan

Arrived
09:30

Yousef Khan

Dr. Khalid

Confirmed
10:15

Mona Said

Dr. Hassan

Pending

0

Bookings

0

Checked in

QAR 0

Collected

View & manage bookings

Set doctor availability

Confirm or reschedule

Verify ID & insurance

Scan QR check-in

Collect payment

Add visit notes & files

Launch offers & follow-ups

One control room for the whole clinic — bookings, documents, payments and follow-ups, without the front-desk chaos.

08The patient mobile app

Oneapp,everymomentofcare.

Simple, branded and patient-friendly — step through the modules your clinic can switch on, à la carte.

Step 01 · 9 modules

Your brand, in every pocket

A premium home screen your patients actually want to open.

  • One-tap book, pay, virtual & records
  • Next appointment & QR at a glance
  • Personalized offers and your care team
09AI for clinic growth & operations

AnAIco-pilotthatturnsdataintopatients,revenueandtimesaved.

The same data that sits idle in most clinics becomes a stream of clear, actionable growth moves — reviewed and approved by your team.

AI insights · this week

142 patients haven't returned in 6 months

Reactivate

8 appointments tomorrow flagged as no-show risk

Remind

Dermatology patients likely to book aesthetics

Cross-sell

Every suggestion is a one-tap campaign — your staff stays in control.

Identify inactive patients

Suggest campaign segments

Recommend follow-up campaigns

Flag no-show risk

Summarize pre-visit intake

Generate campaign messages

Analyze patient retention

Surface cross-sell services

A strong differentiator: the platform doesn't just store data — it tells your clinic what to do next.

10Admin dashboard & analytics

Seeeverypatient,serviceanddirham.

One clean control room the clinic owner actually reads — bookings, revenue, retention and performance, in plain sight.

+12%

0

Total bookings

+18%

QAR 0K

Revenue collected

−9%

0%

No-show rate

+6%

0%

Patient retention

Bookings · last 7 days

MTWTFSS

New vs returning

62%
Returning 62%
New 38%

Doctor utilization

Dr. Hassan88%
Dr. Khalid74%
Dr. Salem61%

Top services

Dermatology
QAR 92K
Dental
QAR 71K
Pediatrics
QAR 54K
11Security, privacy & access control

Builtprivacy-first,trustbydesign.

Patient data — QID, insurance, medical documents, consent — handled through secure, auditable systems aligned with Qatar's Personal Data Privacy Protection Law.

Privacy-by-design, not bolted on.

Sensitive health data, identity records and children's data are treated with the highest protection, with controlled access and clear consent at every step.

PDPPL-alignedMoPH telemedicine-awareRole-based control

Role-based access

Every staff role sees only what it should.

Encryption & secure login

Protected in transit and at rest.

Patient consent

Captured, versioned and auditable.

Secure document storage

Controlled access to patient files.

Audit logs

Who accessed what, and when.

Backup & recovery

Resilient, with data protection by design.

12Integration layer

Oneflexiblecore,connectedtoyourstack.

KeeMed OS plugs into the providers a clinic already uses — payments, messaging, video, your existing systems — through a clean, flexible architecture.

KeeMed OSby

The platform sits at the centre as the clinic's system of engagement, orchestrating data and money across connected services — flexible, not over-engineered.

Open APIsWebhooksModular

Payment gateway / acquiring bank

SMS provider

WhatsApp (where applicable)

Email provider

Video consultation tool

Clinic management system

Clinic website

Google Maps

Analytics tools

Push notifications

13Owned by the clinic

Notjustscreensadigitalassetyouown.

The medical center doesn't rent a feature on someone else's platform. It owns a branded digital asset that compounds in value over time.

Your own branded app

Your own patient journey

Your own admin portal

Your own patient database

Your own digital channel

Your own offers & campaigns

Your own growth engine

The clinic isn't buying an app. It is building its own long-term digital channel.

14Implementation journey

Aclearpathfromdiscoverytogo-live.

A structured, professional delivery — so the clinic always knows where the project is and what comes next.

01

Discovery & workflow mapping

02

UX / UI design

03

Technical spec & BRD

04

App & portal development

05

Payment & notification integrations

06

Testing & quality assurance

07

App Store & Google Play deployment

08

Staff training

09

Go-live support

10

Continuous enhancement & support

KeeMed OSby

Let'smapyourpatientjourneyanddesignyourclinic'sdigitalfuture.

Pick the modules you need today, grow into the rest tomorrow. A branded platform your clinic owns — built module by module, à la carte.

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